upgrade - The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer

We have a client machine secon (XP-Pro, SP3) and a server machine servlet. When upgrading Norton Antivirus from 11.4 to RU6, one of our applications named 'LeaftradeLauncher' did not start anymore. When I checked secon's application syslogs, these are some entries I found:

"The description for Event ID ( 0 ) in Source ( Leaftrade Alerts ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: LeaftradeLauncher::Tem.InitClient sucessful. Initialized with server:servlet"

When I Googled it, I found some sites mentioning that we need to check in services.msc, to see whether services are disabled or not. Some sites mentioned that either the DLL file responsible for generating the event for these application is damaged, or the account you are using doesn't have the rights to load the DLLs.

This mostly happens with 3rd party applications where it was installed with a user account and the service account doesn't get permission to pull the info about the required DLLs like that.

Answer

Repairing AV fixed the problem.

Comments

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