windows 7 - Outlook 2016 only syncs folders when clicked

I'm using Outlook 2016 with Exchange v15.1. If I log into Outlook Web Access (OWA) I can see dozens of unread email throughout my folders, but in Outlook I have to click each folder individually to get it to synchronize.

How can I fix this?

Answer

Try creating a new Outlook profile for this Exchange account. Sometimes odd behavior in Outlook can be sorted out with a new profile.

Also, since Exchange 2016 is still in Preview, there's the possibility this is due to a bug, although I searched diligently for reports by others of similar behavior and found none.

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