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Why won't my motherboard work with two CPUs?


I (very) recently built a computer with the following specifications:



  • (x2) Intel Xeon X5650;

  • Supermicro X8DTI-F Motherboard;

  • AMD Radeon R9 280X;

  • 16GB DDR3 FB 1333MHz RAM (4x 4GB);

  • 1TB Seagate Constellation SED (enterprise HDD);

  • RM850 PSU


Now, the system runs perfectly fine with one CPU installed (installed Windows, games, programming, etc, are fine), but the system will not initialize both CPUs when both are installed.


I have a PCI POST card (the same as shown below), and it stays on '00' when both CPUs are installed; the same code it uses when no CPUs are installed:


enter image description here


Both CPUs work and so do both sockets (basically, everything works except when I try to use both CPUs at once), so I'm not entirely sure what's going on here. I have also tried another PSU and resetting the CMOS, none have worked.


There is a BIOS update available for my motherboard, but applying it hasn't fixed the issue either.


Here's the details in CPU-Z of each CPU:


enter image description here I took a screenshot of CPU-Z, and then shut-down and replaced CPU #1 with CPU #2.


To recap:



What could be wrong here?


The seller of the motherboard is sending me a replacement board that has been tested to work with dual CPUs, but I'm wondering if there could be something simple that I'm missing?


I've looked into it in more detail and the QPI is not going to its full 6.4GHz (even when forced); instead it's throttling to 3.2GHz, sacrificing some of the Xeon's performance.



Answer



Turns out that the motherboard had a bent CPU pin in one of the CPU sockets; this pin was only slightly out of alignment (to the point I needed a magnifying glass to see it), but was enough to break the QPI interface, which resulted in the system unable to boot with two CPUs.


I fixed the issue by going over each CPU socket with a magnifying glass and needle.


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